Return Policy – Straparms

Return & Refund Policy

Effective Date: August 29, 2026

At Brent’s Pistols, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which eligible products may be returned, exchanged, or refunded.

1. Firearms

Due to the regulated nature of firearm transactions, firearms cannot be returned directly by a customer after the firearm has been transferred through a licensed FFL dealer, except where required by applicable law or where Brent’s Pistols specifically authorizes a return. Customers are strongly encouraged to inspect their firearm at the receiving FFL dealer before leaving.

If a firearm arrives damaged, defective, or materially different from the product ordered, do not leave without first contacting Brent’s Pistols. We will review the issue and provide instructions where a return or replacement is legally permissible.

2. Accessories & Other Eligible Products

Unused, unopened, and undamaged non-firearm products, including eligible accessories, optics, and gear, may be eligible for return within 30 days of delivery.

Returned merchandise must:

Be unused and in resalable condition.
Include the original packaging and accessories.
Include all manuals, documentation, and applicable components.
Not show signs of damage, modification, or misuse.

A 15% restocking fee may apply to eligible returns.

3. Non-Returnable Items

The following items are generally non-returnable:

Used or transferred firearms.
Products that have been modified or altered.
Items damaged through misuse or improper handling.
Products missing original components or packaging.
Clearance or final-sale items where specifically identified.

Exceptions may apply where required by applicable law.

4. Incorrect, Damaged, or Defective Orders

If you receive an incorrect, damaged, or defective product, please contact Brent’s Pistols as soon as possible.

Provide your:

Order number.
Name and contact information.
Description of the issue.
Photographs of damaged or incorrect merchandise when applicable.

Do not return regulated products without receiving return instructions from Brent’s Pistols.

5. Return Shipping

Unless the return is the result of an error by Brent’s Pistols or a product covered by an applicable warranty, the customer is responsible for return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment until the return has been processed.

6. Refunds

Once an eligible returned product has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear may vary depending on the payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return resulted from an error on our part or applicable law requires otherwise.

7. Exchanges

Eligible non-regulated products may be exchanged subject to availability and approval. Firearm and ammunition exchanges are subject to applicable federal, state, and local laws and may require additional compliance procedures through a licensed FFL dealer.

8. Manufacturer Warranties

Certain products may be covered by a manufacturer’s warranty. Warranty claims may need to be handled directly through the manufacturer in accordance with its warranty terms. Brent’s Pistols may assist customers in contacting the manufacturer where appropriate.

9. Restocking Fees

Eligible returns may be subject to a 15% restocking fee, particularly when the product has been specially ordered, processed, or returned without a fulfillment error. Any applicable restocking fee will be disclosed or deducted from the eligible refund.

10. Unauthorized Returns

Products returned without prior authorization may be refused or delayed. Customers should contact Brent’s Pistols before shipping any product back to obtain the appropriate return instructions.

11. Policy Changes

Brent’s Pistols reserves the right to modify this Return & Refund Policy at any time. Changes will become effective when the updated policy is published on our website. The policy applicable to your purchase will be determined subject to applicable law and the terms presented at the time of purchase.